Shipping Policy

Welcome to Phoenix DMA! We are committed to providing a seamless and efficient shipping experience for all our customers. Below, you will find detailed information about our shipping methods, delivery times, costs, and other important details.

Shipping Methods

  1. Standard Domestic Shipping
  2. Express Domestic Shipping
  3. Standard International Shipping

Delivery Times

  • Standard Domestic Shipping: Estimated delivery within 3 business days.
  • Express Domestic Shipping: Estimated delivery within 1-2 business days.
  • Standard International Shipping: Estimated delivery within 7-14 business days, depending on the destination.

Shipping Costs

  • Standard Domestic Shipping: Free
  • Express Domestic Shipping: $20
  • Standard International Shipping: $30

Order Processing and Handling Times

  • Orders are typically processed within 1-2 business days, excluding holidays.
  • For express domestic shipping, orders must be placed by 12:00 PM to ensure next-day delivery. Orders placed after 12:00 PM will be shipped the following business day.
  • We do not process or ship orders on weekends or holidays. Any orders placed on weekends or holidays will be processed on the following business day.
  • Shipping times are estimates and may vary depending on the carrier and other external factors.

Shipping Restrictions

  • We currently do not ship to P.O. boxes or APO/FPO addresses.
  • International orders may be subject to import duties and taxes, which are the responsibility of the customer.

Customer Communication

  • Customers will receive an automated email confirmation with tracking information once their order has been shipped. This email will include a tracking number and a link to track the package. Optionally you can track your package via this page.

International Shipping

  • International shipping times are subject to variability based on the destination country’s customs processing.
  • Import duties and taxes for international orders are the responsibility of the customer and are not included in the shipping cost.

Contact Us

If you have any questions or need assistance with your order, please feel free to contact our customer service team at [email protected]

Thank you for choosing Phoenix DMA. We look forward to serving you!